The Palmwoods Hotel acknowledges that the sale and consumption of alcoholic beverage products and the provision of gambling products bring important responsibilities with them. Palmwoods Hotel is proud of the social and entertainment experience that we provide to our customers. In delivering that experience we are committed to upholding high ethical standards for our business operations including the purchase, sale, consumption and promotion of our products and services.

These responsibilities involve a consideration of the harm that may be caused by problem gambling and/or excessive alcohol consumption upon individuals and society.

While we believe that problem gambling and excessive alcohol consumption are primarily the responsibility of an individual, our goal is to lead the industry to achieve a position of best practice and high standards of ethical behaviour to minimise the potential harm to any of our customers. Palmwoods Hotel strives to be the country’s most responsible operator of leisure, alcohol and gaming facilities by optimising our safety, social, ethical, economical and environmental impacts.

We achieve this by adhering to the following ethical principles:


  • Provision of relevant induction training, support policies, procedures and information for our staff and suppliers.
  • Access to relevant training, support and information for our staff, customers and suppliers.
  • Provision of relevant and appropriate information about our gambling products to our customers.
  • Appropriate support for customers with acknowledged problem gambling and/or excess alcohol issues.
  • Participation in best practice industry and government forums.
  • Provision of a safe, healthy and fair environment in which to work and socialise.

Palmwoods Hotel licensed venues are frequently the hub of a local community – a meeting place for friends, family and social and community groups.

We encourage our venue managers to engage with local community groups and to facilitate the use of our venues for fundraising and events.

Alcohol-related and gambling-related advertising and promotions contained on Palmwoods Hotel websites are not implicitly or explicitly directed at minors, excluded persons, or vulnerable or disadvantaged groups.